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AIARC Benefits Guides

 Guarantee of Payment

To know whether or not your planned medical treatment is covered and what portion of the expense is covered by Cigna, request for a guarantee of payment letter to authorization@Cigna.com at least three weeks prior to the scheduled treatment.

In case of arranging a guarantee of payment letter for an emergency medical treatment, contact Cigna by phone , rather than email, and provide admission and hospital contact details to them. For out-of-network providers, you may have to pay the provider in advance and submit the full claim to Cigna for reimbursement.

Refer to the steps on how to request for an advanced guarantee of payment letter to Cigna. For faster responses, contact Cigna by phone.

 Medical Plan Claims

You can submit claims electronically using your Benefits Health App or by logging in your Cigna personal webpage account. You can also send claim by post mail, however it is recommended to submit claim electronically to avoid postal delays and costs.

All qualifying claims (medical, vision, dental and prescription drugs) should be submitted within 90 days after the date of service. Keep your original service invoices and supporting documents for a period of at least six months.

Refer to the Cigna claim procedure to learn how to submit claims to Cigna electronically or by post mail.

 Int'l SOS

If you are actively employed at a Center and are enrolled in the IARC Insurance Plan, you and your dependents are covered for medical, security and travel assistance services through International SOS.

In the event of an emergency, call the 24-hour Assistance Center at +1-215-942-8226 by placing a collect call if needed or call any of the nearest ISOS Assistance Centers listed on your ISOS Membership Card. When you call you will be asked to provide your name, employer’s name, ISOS membership number 11BCMA612778, and a description of the situation.

Click here for more information about the ISOS Assistance Program.

Welcome to the AIARC Web!

The AIARC web provides information about the various benefits administered by the Association of International Agricultural Research Centers (AIARC) on behalf of its member Centers for their current (active) and former (retired) employees.

Benefits offered include medical insurance, emergency medical and security evacuation, death and disability insurance, business travel accident insurance, travel assistance services, and retirement. Please verify the benefits that you are eligible for based on your employment agreement with the Human Resources Department at your Center.

AIARC partners with large internationally recognized companies to provide Center employees with a comprehensive benefits package.

  • Cigna, based in Antwerp, Belgium, provides services for most medical, dental, vision, and prescription drug claims for the Plan’s participants. Cigna partners with Cigna Healthcare (Cigna) in the United States to provide the Plan’s U.S. Open Access Plan (OAP) network for medical providers and the Preferred Provider Organization (PPO) network for dental providers. Cigna also handles claims for outpatient prescription drugs received in the United States.

Emergency Medical, Security and Travel Assistance Services

  • International SOS, based in Philadelphia, Pennsylvania, USA, handles AIARC’s emergency medical, security, and travel assistance services.

Death and Disability
  • Utmost Corporate Solutions (formerly Generali Worldwide), based in Guernsey, Channel Islands, underwrites the coverage for life, accidental death and dismemberment, and long-term disability benefits.

  • Chubb, based in Warren Township, New Jersey, USA, underwrites the insurance for the employer-sponsored business travel accident insurance benefit.


  • Zurich International Life (Zurich), based in Douglas, Isle of Man, provides the retirement platform for non-U.S. taxpayers through the IARC Retirement Plan Trust located in Guernsey, Channel Islands.

  • Vanguard, based in Valley Forge, Pennsylvania, USA, provides the IARC U.S. 403(b) Retirement Plan platform for U.S. taxpayers.

Payroll and Benefits
  • AIARC, based in Alexandria, Virginia, USA, provides payroll and benefit processing services for 22 Centers worldwide.