Intl.SOS - Emergency Medical, Security and Travel Assistance Services

 ISOS Membership Account

In case of an emergency, participants should call the 24-hour Assistance Center direct line at +1-215-942-8226 by placing a collect call or call the nearest International SOS Assistance Centers listed on the International SOS Membership Card or the Intl.SOS Assistance App.

When making a call to the International SOS Assistance Center, participants will need to provide the following information:

  1. Name of person calling
  2. Name of employer name (the name of the Center that holds the employment contract)
  3. Name of the injured party (employee or dependent)
  4. Location, and
  5. Description of the situation.

For non-urgent cases such as health or security questions, employees can contact the Assistance Center by email at philadelphia@internationalsos.com.


 ISOS Assistance Services

Eligibility

Active employees of Centers and eligible dependents (spouse or domestic partner and children younger than age 26) who enrolled in the IARC Insurance Plan are eligible for International SOS Assistance Services, Eligibility for certain services are also based on citizenship and location. For example, International SOS will not evacuate citizens from their home countries in the event of a security issue. Below is the classification of employees for insurance purposes:

  • Professional employees (typically classified as International Recruited Staff by the Center) who are expatriate and third-country national professional employees who work at duty stations outside of their home countries.
  • Professional employees (typically classified as International Recruited Staff by the Center) who work at duty stations within their home countries
  • Non-professional staff (typically classified as National Recruited Staff by the Center) who work at a duty station within their home country and are on business travel at least 75 miles from their duty stations.

Note: Bridging and Retired IARC Plan participants are not eligible for International SOS Assistance Services.

International SOS Services

International SOS provides many services. However, not all of these services are complimentary (free-of-charge). To learn about types of services provided by International SOS, refer to the International SOS Assistance Services Brochure.

For insurance reimbursement, the definition of an emergency medical evacuation is a situation which arises suddenly or unexpectedly, and if left unattended for less than 48 hours, could result in loss of life or deterioration of the individual’s permanent medical condition and the individual must be transported to the nearest hospital where appropriate medical care and treatment can be provided. The Medical Evacuation or Repatriation must be ordered by an International SOS Medical Physician.

Security evacuations are not applicable for participants in their home countries and to qualify for a medical evacuation for insurance reimbursement the participant must be at least 75 miles away from their duty post.

Using the International SOS Assistance App and International SOS Member portal, participants will have access to travel security information that provides background information on travel destinations and timely and detailed analysis and assessments on current and emerging threats.

For pre-travel advice on managing an emerging risk and to receive assistance in response to a critical situation, participants can contact the 24-hour Assistance Center direct line at +1-215-942-8226 by placing a collect call or calling the nearest International SOS Assistance Centers listed on the International SOS Membership Card or by email at philadelphia@internationalsos.com.