In the event of an emergency, call the 24 hour assistance center at +1-215-942-8226 by placing a collect call or call any of the nearest ISOS Assistance Centers listed on your ISOS Membership Card.


When you call you will be asked to provide your name, organization’s name, ISOS membership number 11BCMA612778, and a description of the situation.


To be prepared for an emergency, it is recommended that you always carry a copy of your ISOS membership card with you or download the free ISOS Assistance App on your smartphone to quick dial the nearest ISOS assistance center from your phone.


ISOS - Emergency Medical, Security and Travel Assistance Services

 Coverage

The ISOS Assistance Services Program provides medical, security, and travel assistance services for participants and their dependents who are enrolled in the IARC Insurance Plan. Only active employees at a Center are eligible to be insured in the ISOS Assistance Services Program. (Note: Security evacuation is not available to local nationals in their home country.)


ISOS is able to assist you by phone, email or on the ground 24 hours a day, 365 days a year. In an emergency, call your nearest ISOS assistance center listed on the ISOS membership card or the 24-hour assistance center at +1-215-942-8226 by placing a collect call.


To be prepared for an emergency, it is recommended that you:

  1. Carry an International SOS membership card in your wallet or purse. (Your Center should provide physical cards to you and your dependents). You will also be able to print an electronic card if it is lost, as discussed below.
  2. Visit the AIARC specific ISOS website account to be able to do the following:
    • Print a copy of an electronic ISOS membership card. Your AIARC Membership Number is 11BCMA612778.
    • Use the Membership E-Guide to educate yourself about how and when to seek ISOS assistance, how to find the latest medical security information about a destination, and how to use the International SOS Assistance App.
    • Sign up for Email alerts to receive updates on health and security risks directly to your email address. For instructions on signing up for the email alert subscription, please refer to the Security Email Alerts Guide.
    • Check the Online Country Guide for recommended pre-trip vaccinations, common diseases, embassy locations, visa information, and in-country safety tips. (Note: If your Center participates in the Travel Tracker Program and you have booked your travel reservations through your Center, you will automatically receive Pre-Travel Advisories, with similar information via email.)
  3. Download the Assistance App to your Smartphone and log in using AIARC Membership Number 11BCMA612778. (Tip: if you don’t have a Smartphone, create a contact in your phone containing the phone number of the nearest International SOS assistance center and AIARC Membership Number). For downloading and using the ISOS Smartphone Assistance App, please use the instructions on the Assistance App Quick User Guide for Smartphones.

You can use the ISOS Assistance Services:

  1. before your trip, by reviewing country-specific reports and by signing up for health and security email alerts so you can be an informed traveler;
  2. while traveling, to help you locate a qualified health care provider, to receive a prescription, or to simply answer any general medical or security concern you may have; or
  3. in an emergency situation, whether it requires evacuating you to a center of medical excellence or closely monitoring your condition with local doctors; and after your trip if requiring immediate advice, arranging follow-up care, or hospital admission due to feeling unwell from the trip.

The following services are provided by the ISOS Assistance Services Program. You will find the full details of each assistance service in the ISOS Assistance Services section of the website.


ISOS Assistance Services
Medical Assistance Security Assistance Travel Assistance
  • Evacuation and repatriation
  • Transportation assistance for family
  • Post-evacuation travel
  • Repatriation of mortal remains
  • Inpatient and outpatient assistance
  • Medical advice and referrals
  • Emergency evacuation assistance
  • Online information and analysis
  • Security advice and assistance
  • Legal referrals
  • Message transmission
  • Translation assistance
  • Lost document advice

 ISOS Assistance Services

Emergency Medical Assistance Services

Evacuation and repatriation

  • If you sustain an injury or suffer a sudden and unexpected illness and adequate medical treatment is not available in your current location, ISOS will make the decision to arrange for the air and/or surface transportation to take you to the nearest medical facility. Their decision will be based on medical considerations, including the opinion of your treating physician, ISOS physician advisors and medical directors with respect to your condition and ability to travel.

Transportation assistance for family

  • If you are traveling alone and are or will be hospitalized for five or more consecutive days, ISOS will arrange for transportation for a family member, relative or friend to join you.
  • In addition, if your minor children are left unattended as a result of your injury, illness or evacuation, ISOS will arrange for transportation to send them home.

Post-evacuation travel

  • Following medical evacuation, ISOS will determine if you need continuing medical care and arrange for your transportation to your home country or country of assignment after stabilization. Note: The service terminates at either drop-off point.

Repatriation of mortal remains

  • In the event of your death, ISOS will coordinate for the transportation of your mortal remains to your home country. If requested by your family, ISOS will arrange a local burial or cremation at the place of death by obtaining necessary the clearances.

Inpatient and outpatient assistance

  • For your in-patient or out-patient medical care, ISOS will assist with obtaining medical expense guarantees, transfer medical records to insurance providers, dispatch medication and medical supplies that are medically necessary for your treatment and are not available at or near your location, arrange hotel accommodations for convalescence, monitor your health conditions and provide continuous updates to your family, employer, and home physician.

Medical advice and referrals

  • ISOS will provide emergency and routine medical advice, refer medical and dental provider information, and assist with documentation for your medical insurance claim.

Security Assistance Services

(This service is not applicable to local nationals within their home country.)

Emergency evacuation assistance

  • In the event of an emergency security situation, ISOS will arrange air or ground transportation to take you and your dependents to the nearest safe location.

Online information and analysis

  • Using the ISOS web account and Assistance App, you will have access to travel security information that provides background information on travel destinations and timely and detailed analysis and assessments on current and emerging threats.

Security advice and assistance

  • The ISOS 24-hour Assistance Service Center will provide you with up-to-date travel security assessments, timely and expert advice, pre-travel advice on managing an emerging risk, and assistance in response to a critical situation.

Travel Assistance Services

Legal referrals

  • ISOS can recommend legal services that are available at your location. However, you will be responsible for making the final selection of the lawyer or legal practitioner.

Message transmission

  • In the event of an emergency situation, you may send and receive messages through ISOS Assistance Centers to your family members.

Translation assistance

  • ISOS will provide emergency translation assistance to you and your family using their personal translation and interpreter services.

Lost document advice

  • For lost documents (e.g. passport, credit cards), ISOS will provide instructions to assist you in recovery or replacement of such documents.
 Frequently Asked Questions

This section provides you with the answers to the most frequently asked questions about the medical, security and travel assistance services provided by ISOS.


Who is eligible for the ISOS Assistance Services Program?
If you are actively employed by a Center and you are enrolled in the IARC Insurance Plan, you and your respective dependents are eligible to participate in the ISOS Assistance Services Program. (Note: Security evacuation is not available to local nationals in their home country.)


How do I access the services?
In the event of an emergency, call one of the phone numbers listed on your SOS Membership Card or call the Assistance Center collect in Philadelphia, Pennsylvania at +1-215-942-8226..

To ensure a prompt response when calling, you should be prepared to provide the following:

  • Your name, location, age, gender and nationality
  • Your International SOS membership number: 11BCMA612778 (use this code to also access the ISOS AIARC Web Portal)
  • The telephone number from which you are calling (in case you are disconnected)
  • Your relationship to the AIARC member employee (if the person calling is not the employee)
  • Name, location and telephone number of the hospital, clinic or treating doctor (when applicable)

What if I have pre-trip questions about my travel destination?
In addition to calling the Assistance Center for any pre-trip questions you may have, you can access ISOS’s Country Guides in the ISOS AIARC Web Portal or from the ISOS Assistance Smart Phone App. These comprehensive guides provide both medical, security and general travel advice, such as information on the standard of health care, how to pay for medical care, the availability of medications, safety of the blood supply, embassy/visa information, dialing code information, cultural etiquette and financial and voltage/plug information.


Do I need to activate my membership?
No, your membership is already active. Simply carry the card in your wallet at all times while traveling. Whenever you need service, contact one of the emergency phone numbers listed on the back of the card. You do not need to report specific trip dates to International SOS each time you travel.


What do I do if my card is lost or stolen?
You can print an electronic card by logging in the AIARC Web Portal on www.Internationalsos.com and by entering the ISOS AIARC Membership Number 11BCMA612778.


What if the local facilities are not capable of providing treatment?
If you are hospitalized in an area where adequate medical facilities are not available, International SOS will obtain approval from AIARC to evacuate you to a medical facility capable of providing the required care. A physician supervises evacuations, and when necessary, a medical specialist or nurse will accompany you during the evacuation. An air ambulance will be used when required.


How does International SOS facilitate hospital admissions?
After approval, International SOS will coordinate all billing and insurance verifications including settling any guarantees of payment with the medical provider. This ensures that there is no delay or denial of medical treatment because you are unable to make the up-front payment or because your insurance is not recognized.


Once I am released from the hospital, do the coverage services end?
When your condition is stabilized and International SOS has determined that it is medically advisable to bring you home or to a facility near your permanent residence, International SOS will again obtain approval from AIARC and arrange the repatriation under medical supervision.


Am I able to have someone join me?
Following a medical evacuation, International SOS will arrange for transportation and accommodation for a relative or friend to join you when you are hospitalized outside the Home Country or Country of Assignment.


What about care for my young children?
If you have minor children who are left unattended as a result of your injury, illness or medical evacuation, International SOS will arrange for transportation of such minor children to your Home Country or Country of Assignment.


If I should die, what happens?
If you sustain an injury or suffer a sudden and unexpected illness that results in your death, International SOS will assist in obtaining the necessary clearances for your cremation or the return of your mortal remains. International SOS will coordinate and pay for the expenses of the preparation and transportation of your mortal remains to your home country.


What is security evacuation assistance and coordination?
International SOS will assist you in the event of threatening situations such as civil and political unrest, insurrections, revolution and similar situations by providing information, guidance and resources in the event personal safety and security can no longer be assured.


What should I do if I am concerned about my security or in the event of a security emergency?
You will need to contact International SOS immediately and a security specialist will assist you for both urgent and non-urgent situations.


How do I access up-to-the-minute information about security alerts, warnings and the latest situations?
You can access information from Travel Security Online or download the free smartphone Assistance App from app.internationalsos.com to receive travel and security alerts on your phone directly.