How do I submit a claim to be reimbursed?
You can submit claims electronically or by postal mail. It is recommended that you submit claims electronically to avoid mailing delays and costs. For instructions on submitting claims, please refer to the claim procedure.
What is the last day for submitting a claim?
All qualifying claims (medical, vision, dental and prescription drugs) should be submitted within 90 days after the date of service. Please note that no payment will be made for any claim submitted later than one year after the date of service.
Can I submit claims in any language?
Cigna can administer claims in several languages — English, French, Dutch, German, Spanish, Italian, Portuguese, Danish, Greek and Turkish.
How are claim payments made? What currencies are available?
Payments can be made by check or wire transfer. Claim reimbursement will be made in US dollars, unless the claimant requests reimbursement in a different currency.
Please refer to the available currencies — Australian Dollar (AUD), Canadian Dollar (CAD), Danish Krone (DKK), Indian Rupee (INR), Euro (EUR), Kenyan Shilling (KES), Mexican Peso* (MXN), Norwegian Krone (NOK), Philippine Peso* (PHP), South African Rand (ZAR), Swedish Krona (SEK), Swiss Franc (CHF), Thai Baht (THB), Tunisian Dinar* (TND), Pound Sterling (GBP) and U.S. Dollar(USD). (*This currency is available for reimbursement by wire transfer only.)
What rate of exchange will be used?
Cigna uses the exchange rate from the United Nations Operational Rate of Exchange website. The rate is calculated based on the date of service (date the claim was incurred).
Can I review my claim reimbursement on the Cigna website?
Yes, you can review your claim reimbursements and corresponding settlements by logging in to your Cigna Personal Webpage account. Please refer to the instructions for creating or accessing your Cigna Personal Webpage account.